# Terms of Service

These terms are an agreement between you and Nameward ("we"). By using nameward.app you agree to them. If you
use Nameward for an organisation, you confirm you may agree on its behalf.

## The service

Nameward checks domains from the outside, using public information: DNS,
registration data, Certificate Transparency logs and the certificates your
servers present. It shows what it finds, alerts you when something needs
attention, and sends a monthly summary. The free scan needs no account.

## Your account

You sign in with a link or code sent to your email address. Keep access to
that inbox secure: anyone who can read it can sign in. You're responsible for
what happens in your account and for the domains and alert channels you add.

## Acceptable use

Follow the [Acceptable Use Policy](/acceptable-use). Most importantly, only
monitor domains you own, manage or have permission to monitor.

## Plans and payment

Everyone starts on the free plan, with the limits shown on the
[Pricing](/pricing) page. Paid plans aren't open yet; the terms below apply
once they are.

- **Who bills you.** Payments are handled by our payment provider, Polar,
  which sells the subscription as merchant of record. Your invoice comes from
  Polar, and their buyer terms apply to the payment itself. Prices are in US
  dollars; sales tax or VAT is added where it applies.
- **Billing.** Plans are paid monthly or yearly in advance. A yearly plan
  costs ten times the monthly price.
- **Renewal.** Subscriptions renew automatically for the same period until
  you cancel. We email you at least 14 days before a yearly plan renews.
- **Cancelling.** Cancel at any time from the [plan page](/app/plan). It stops
  the next renewal; you keep your plan until the end of the period you've
  paid for, then the account moves to the free plan.
- **Refunds.** If you're not happy with your first payment for a paid plan,
  ask within 14 days and we'll refund it in full. Otherwise we don't refund
  the unused part of a period, unless the law requires it. If you're a
  consumer in the EU or UK, you also keep your statutory right to withdraw
  within 14 days.
- **Changing plans.** An upgrade starts straight away, and you pay the
  difference for the rest of the current period. A downgrade starts at your
  next renewal.
- **Above your limits.** If your account has more domains, hosts or clients
  than its plan allows (after a downgrade, for example), everything already
  monitored keeps being checked, but you can't add more until you're under
  the limit. We may pause monitoring of the extras if the account stays over
  its limits for more than 30 days, after telling you.
- **Failed payments.** If a payment fails, we email you and the payment is
  retried over the next 14 days. If it still hasn't gone through, the account
  moves to the free plan.
- **Price changes.** We'll email you at least 30 days before a price rise.
  It applies from your next renewal after that, so you can cancel first.
- **Enterprise.** Plans arranged with us directly, such as Enterprise, follow
  the order or agreement we sign with you where it differs from these terms.

## What we promise, and what we can't

We work hard to check accurately and alert reliably, and we tell you what we
found and why. But Nameward is an extra pair of eyes, not a guarantee:

- Checks rely on public data and outside services (DNS, registries, CT logs)
  that can be slow, wrong or unavailable.
- We check from the internet, every few hours, so we can't see problems
  inside your network or between checks.
- Alerts can be delayed or not arrive, for example if an email provider or
  chat service rejects them.

The service is provided "as is". To the extent the law allows, we aren't
liable for indirect or consequential losses (such as lost profits, revenue or
data), and our total liability is limited to the amount you paid us in the 12
months before the claim (or US$100 if you use only free features). Nothing
in these terms limits liability that can't be limited by law.

## Your data

You own the data you add. We use it only to provide the service, as described
in the [Privacy Policy](/privacy). You can delete domains and channels at any
time, and delete your whole account from Settings → Account.

## Ending

You can stop using Nameward at any time. Deleting your account (Settings →
Account) deletes it, its domains and their history straight away; copies in
our backups are gone within 30 days. If you can't sign in, ask us at
privacy@nameward.app and we'll delete it within 30 days. Billing records are
kept by Polar for as long as tax law requires.

We may suspend or close accounts that break these terms, after warning you
unless the problem is serious or urgent (such as abuse of other people's
domains). If we ever shut the service down, we'll give at least 30 days'
notice, and paid time you haven't used will be refunded.

## Changes

We may update these terms. For changes that matter, we'll email account
holders at least 14 days before they take effect.

## Law

If you're a consumer, nothing in these terms takes away the rights the law
where you live gives you.

Questions: hello@nameward.app.

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Source: https://nameward.app/terms (updated 2026-10-30)